Programme

Registration and refreshments

Chair’s opening remarks

Keynote: The Health Service White Paper: What does this mean for you and what does the future hold?

With the release of the Health Service White Paper, services are being transformed. This session, with built-in discussion time, will supply you with the answers to your questions, including:

• What is the future direction for NHS business management? What are the implications to the NHS and how can any forthcoming challenges be overcome?
• How does the coalition government plan to take forward changes in the NHS? What does this mean for you? 
• What relationships do you need to build in order to move forward with the changes? 
• Who is accountable for delivering change?
• What can you do at a strategic level to make the transitions seamless?
  

Working efficiently in a tough financial climate: Think leaner, work smarter

• How can you increase productivity and the quality of services whilst managing budget cuts?
• Where is the money going to come from? 
• Developing your communication skills: Working across departments to decide where investments should be made
• How can partnership working help you increase efficiencies? Who should you be working with and how can you initiate contact? What are the best ways to engage with stakeholders that you wouldn’t have approached before?
  

Question and answer session

Morning refreshments

Understanding business transformation and redesign in the new world order: Working in partnership and managing change successfully

• Transforming community services: How can you deliver seamless community care and what are the implications this will have on your role?
• Identifying and implementing different service delivery techniques: What is being done and what can you transfer into your working practices? What model would work best for you?
• Aligning your priorities with the priorities within the operating framework
• How can redesigning service help you retain quality whilst maintaining and increasing efficiencies?
  

Leadership development: Managing your assets through difficult times

• How can you effectively communicate change to your employees?
• Motivation: What techniques can you use to ensure your teams remain motivated and deliver the best services possible?
• What are the most effective appraisal methods and how can you implement them into your current working practices?
  

Defining the role Business Managers play in supporting change

• What are the changes that are going to be taking place?
• Understand why changes are happening and what the overall effect will be on the business
  

Question and answer session

Lunch

Skills workshop and discussion: Influencing and negotiating contracts

In an ever changing and uncertain environment, NHS managers are challenged to facilitate relationships in new and innovative ways. Plus, with the integration of work across sectors at the heart of the reform, influencing and negotiating will be vital for successful working. Similarly in a new world of commercial contracts, rigorous negotiating between commissioners and providers is key to guarantee best value. During this session you will get the opportunity to discuss, exchange ideas and learn how to:

• Strike a balance between competition and collaboration: Who should you be influencing and negotiating with to make a difference?
• Get others to buy-in to your ideas and way of thinking
• Develop a political edge to influence key stakeholders: How can you utilise your existing skills in the negotiation process and get your voice heard?
  

Afternoon refreshments

Commissioning for a world class service

• What is commissioning?
• How is commissioning changing? How can this be managed to ensure seamless transitions?
• Identifying and evolving third sector relationships: Why is it important you are working with the third sector? How can the third sector engage with the NHS and what can you do to aid this relationship?
• Ensuring the services you are commissioning are relevant: Identifying the community’s needs and working in partnership to improve relationships and outcomes for all
• 10 top tips for successful commissioning
  

Working closer with General Practitioners: How can you develop your relationship to work better in partnership?

• How is the role of the GP changing and where do you fit in?
• Making GP commissioning work and understanding what impact will this have on the overall environment and NHS delivery
• Engaging with GPs: What do they want? How do they want to be approached?
• Best practice examples of how working with GPs can make a difference to the quality of services offered
  

Question and answer session

Chair’s closing remarks and close of conference